Refund Policy

At Butter Me Up , we want you to order with confidence. While we strive for full customer satisfaction, the following terms apply to all returns to protect the integrity of our hand-made, small-batch products.

1. Damaged or Faulty Goods: 

All our goods are posted insured for your peace of mind. If your items arrive damaged:

• They will be replaced, and any reasonable return postage costs will be refunded upon providing proof of postage costs.

• You may be asked to provide information to assist us in reclaiming costs from the insurer.

---

2. Standard Returns (Unopened Items)

If you change your mind, you may return unopened and unused goods within 14 days for a refund.

• The customer is responsible for return shipping costs. 

• We reserve the right to refund only the product cost, excluding the original shipping fee you paid.

Due to the natural and hygienic nature of our skincare range, we cannot accept returns on opened or used items. Returns for such items will only be considered if there is a confirmed problem with the item itself.

Restocking Fees: 

Please be advised that Butter Me Up reserves the right to charge a 15% restocking fee for any returned items. This fee covers the administrative time and costs associated with preparing custom orders and managing stock levels to fulfill those orders.

5. How to Initiate a Return If you wish to return an item, please contact us immediately via our contact form , quoting your order number and the reason for the return.

To ensure a smooth process, we recommend you check the quality of your product immediately upon receipt